Privacy Policy
Last updated: June 2026
Apexuscare ("we", "us") is committed to protecting your privacy and the security of your personal information. This policy explains how we collect, use, store, and share your information while providing cross-border medical services.
Core commitment: We only collect information necessary to deliver our services. We will never sell your medical data to any third party or use it for commercial advertising.
Information We Collect
We collect two categories of information:
Personal information
Name, contact details (phone/email/postal address), nationality, passport information, travel dates and preferences, payment information
Medical information
Medical history and current health status, diagnostic reports, examination results and imaging, treatment plans, treatment preferences and requirements
Purpose of Use
The information we collect is used only for the following purposes:
Medical coordination: Organizing and translating medical records, scheduling appointments with partner hospitals in China, arranging specialist consultations
Travel arrangements: Coordinating travel schedules, accommodation, airport pickup and other on-the-ground services
Escort support: Providing bilingual accompaniment, doctor-patient translation, and in-hospital coordination
Payment management: Processing service fees and hospital fee settlements
Follow-up care: Post-treatment recovery advice, remote follow-up and ongoing communication
Service improvement: Anonymized analysis of service workflows to optimize user experience
Information Sharing
We share information only to the extent necessary to provide our services:
| Recipient | Purpose |
|---|---|
| Partner hospitals in China | Appointment scheduling, specialist evaluation, inpatient arrangement and treatment |
| Medical translators | Medical record translation and on-site bilingual communication |
| Travel service providers | Accommodation booking, transfer arrangements and other on-the-ground services |
| Payment processors | Secure cross-border payment processing and settlement |
| Legal requirements | Compliance with laws and regulations or government authority requests |
Important commitment: Beyond the above scenarios, we will not share, sell, or disclose your personal information and medical data to any third party. All sharing follows the "minimum necessary" principle.
Data Security
All data transmission uses SSL/TLS encryption protocols
Medical records are encrypted at rest and accessible only to authorized personnel
Employees receive regular data protection and privacy compliance training
Access control mechanisms enforce role-based authorization
Regular security audits and vulnerability assessments
Data Storage and Retention
Your personal information and medical records are stored on secure servers. We retain data for the following periods:
During service: All records are kept in full throughout the service period
After service completion: Medical records are retained for 7 years (for follow-up reference); you may request early deletion at any time
Contact information: Retained until you proactively request deletion, for necessary follow-up communication
Your Rights
You have the following rights regarding your personal information:
To exercise these rights, please contact us through the contact information at the bottom of this page. We will respond within 15 business days.
Right of access: Query the personal information we hold about you at any time
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your data (except where legal obligations apply)
Right to opt out: Opt out of marketing communications
Right to portability: Obtain a copy of your data in a readable format
Cookie Usage
Our website uses cookies and similar technologies to enhance browsing experience, analyze traffic, and remember your preferences. You can manage or disable cookies in your browser settings. Disabling cookies does not affect your ability to browse the main content of the website.
Protection of Minors
When information involves minor patients, we will collect and process it with the informed consent of their legal guardians. Guardians have the right to review, correct, or delete information related to the minor at any time.
Cross-border Data Transfer
Given the nature of cross-border medical services, your information may be transferred between China and overseas countries. We ensure that cross-border transfers comply with applicable laws and regulations, and apply equivalent security protection measures.
Policy Updates
We reserve the right to update this privacy policy at any time. Policy changes take effect upon publication on this page. For significant changes, we will notify you through the contact information you provided. Continued use of our services constitutes acceptance of the updated policy.
Privacy questions? Contact us
We will respond to your privacy inquiry within 15 business days